We all might have heard the terms customer or user experience and might have thought why should we care so much about this when we are building our websites or mobile application? Well for starters what ever product you are building wiether it's a website or a mobile app, you as the owner are not the only person using it. If you have a website that's confusing and frustrating for the users its more likely to lose that users interest and they will abandon your product. This is why when ever you are building a website it's important that you take care of the user experience of the website or app according to industry standards and best practices.
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This is really good insight on someone who is starting off new in building some digital product because I myself also thought if the product looks good it works as well. but it's not always that sometimes it has usability issues and user can be bambozaled and just leave which we don't want so yeah UX is really important.